The BBC’s Your Voice, Your News continued to receive messages from readers on Saturday saying that they had experienced issues with their phone service.
One 84-year-old customer said she and her husband were left unable to make “vital” daily calls to their daughter and son-in-law.
“The service is still down, into our third day of no service is unacceptable,” said another customer from Essex, who added that “the lack of information is deafening”.
“This is still an ongoing issue,” reported another customer from Exeter, who said multiple offices of his estate agency business were all experiencing problems making calls.
Earlier this week, EE customers reported that they were unable to make or receive calls, including to 999.
BT apologised for that outage on Thursday and said that it happened “following a technical fault impacting voice services” on their network.
Responding to the latest outage, EE said on Saturday: “We continue to conduct enhanced monitoring to prevent recurrence.
“We sincerely apologise for any inconvenience this issue has caused.”
